FREQUENTLY ASKED QUESTIONS:
Q: Do I need to be a Transformers Collectors' Club (TCC) member before I can sign-up for this figure subscription service?
A: Yes, you must be an active club member.
Q: If I paid for the TCC membership, does that mean that I will be receiving all of the subscription figures, plus the annual membership figure?
A: No. You only receive one annual figure for your club membership. The Transformers Figure Subscription Service (TFSS) is optional and can be purchased at an additional charge.
Q: Will payment be on a monthly basis for the monthly figure releases? What if I want to pay for the 6 figures at once?
A: We will ship 1 figure per month for 6 months. The final shipment will have 2 figures. You can pay in full or in 3 installments.
Q: I noticed that the TFSS 1.0 offered 5 Deluxe's and 1 Voyager. Why does the TFSS 2.0 offer a Scout instead of a Voyager?
A: The cost and logistics of shipping a Voyager did not lend itself well to the TFSS service. So instead of a Voyager, we are now offering a Scout (which was not readily available to U.S. collectors), THREE new head molds as opposed to only two in the 1.0 service and there is now a bonus 7th figure. We think fans will be very excited when they see the full line-up and receive the 7th BONUS figure.
Q: Can you outline shipping discounts on multiple subscription purchases so the buyer knows the costs up front. I expect that each monthly shipment could be combined with another set for a shipping discount and I want to know how many total subscription figures could be packaged together per monthly shipment and at what cost?
A: Shipping is calculated by total weight. If you have more than one, they will be placed in another larger box together. Only singles ship via the pre-pack shipping box. You will get to pick the service of your choice before you check out. It is not a flat rate but is calculated by the Post Office and the chosen shipping company.
Q: Can we have a service option where we just get the entire 6 figure set shipped to us at the end of the 6 months?
A: No. There is no way we can store that many items for different people. It would cost more.
Q: How do I make sure to get the free 7th bonus figure?
A: You must subscribe to the TFSS for the full six-month service period and not miss your selected payment schedule.
Q: I want these figures and need to know how to order the TFSS?
A: Notification is sent to all TCC members. TFSS updates are posted on the website with available timeframe's and ordering deadlines.
Q: What is the price and shipping options for the TFSS?
A: This information is available when logged into the online ordering system.
Q: Can TCC members buy multiple subscriptions?
A: Yes. There is no limit, as we will base our final production numbers on the total subscriptions ordered.
Q: If I order three subscriptions, will I receive three of the surprise 7th figure?
A: Yes. You will receive one for every subscription ordered.
Transformers Collectors' Club members can order the all-new Transformers Figure Subscription Service (TFSS 2.0) through the specified deadline.
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Check out all our previous Transformers Collectors' Club Exclusive offerings: